Performance Management-How to Communicate Expectations and Hold Employees Accountable for Results
Many leaders, managers, and supervisors do a poor job of giving feedback or confronting problem performance or behavior. Doing so is challenging and it often seems easier to ignore or side-step sensitive issues hoping they’ll go away. Unfortunately they don’t. Problems fester and the difficult people who fail to meet expectations become a toxic influence on their coworkers and drag down the morale or performance of the majority.
What you’ll learn
- Set and communicate clear expectations to your employees.
- Confidently confront poor performance and non-compliant behavior.
- Create a climate that brings out the best in your people.
- Improve the performance and morale of your organization.
- Know how to gain support from other leaders.
Course Content
- Introduction to Performance Management –> 2 lectures • 6min.
- Performance Management: Setting the Stage –> 3 lectures • 17min.
- Strategies & Tools for Managing Difficult Employees –> 6 lectures • 33min.
- Confronting Skill Scenarios –> 6 lectures • 26min.
Requirements
Many leaders, managers, and supervisors do a poor job of giving feedback or confronting problem performance or behavior. Doing so is challenging and it often seems easier to ignore or side-step sensitive issues hoping they’ll go away. Unfortunately they don’t. Problems fester and the difficult people who fail to meet expectations become a toxic influence on their coworkers and drag down the morale or performance of the majority.
Therefore, developing the confidence and ability to have difficult conversations and offer honest feedback to poor performing people is a necessary skill for any leader, supervisor or manager and a necessary ingredient for building a great organization.
The purpose of this course is to teach you how. You’ll learn how to set and communicate your expectations and then hold people accountable. You’ll also learn a proven, 7-step strategy for giving feedback to difficult or non-compliant people. I’ll illustrate these concepts with multiple case studies and scenarios that will help you learn and apply these strategies to your current relationships with your employees.
By watching this course on how to give feedback, you will be able to:
- Build trust and goodwill
- Create a climate which brings out the best in people
- Learn best practices in managing people
- Clarify “non-negotiables” in three critical areas
- Set clear performance expectations for individual employees
- Confront and give feedback to poor performing people
- Gain support from other leaders